Crucial Conversations Book Review

Have you been struggling with keeping cool when your emotions flare?If your answer is yes then the book “Crucial Conversations”, is the book for you.

In this review, i will take you through what the book is ,what it talks about,its cost and finally my thoughts about the book.

I will try all my best to give you every single detail about this book and if by any chance i do not tackle one of the things you really wanted,you can as well ask in the comments area and i will be happy to help you out .

Lets then,get started on this book’s review:

Name : Crucial Conversations: Tools for Talking When Stakes Are High
Author:  Al Switzler, Joseph Grenny, and Ron McMillan
Genre: Self-help book
Language: English
Publisher : Brilliance Audio
Publication Date : August 1, 2013

What It Is
This book focuses on techniques on how to hold such conversations in a positive space when surrounded by highly charged emotions.

Their findings are based on 25 years of research with 20,000 people.
Their model has essentially 7 steps:
1) Start with the heart (i.e empathy and positive intent)

2) Stay in dialogue

3) Make it safe

4) Don’t get hooked by emotion (or hook them)

5) Agree a mutual purpose

6) Separate facts from story

7) Agree a clear action plan

This book outlines a process that leads to greater success at holding critical conversations.

Joseph Grenny is a four-time New York Times bestselling author, dynamic keynote speaker, and leading social scientist for business performance. A world-renowned speaker, he has shared the stage with General Colin Powell, Jack Welch, Jim Collins, Daniel Pink, and Brené Brown at some of the world’s premier leadership conferences and organizations including the HSM World Business Forum at Radio City Music Hall.

Joseph is the coauthor of four immediate New York Times bestsellers with more than four million copies in print: Crucial Conversations, Influencer , Crucial Accountability , and Change Anything . His work, created over the past 30 years, has been translated into 28 languages, is available in 36 countries, and has generated results for 300 of the Fortune 500.

Al Switzler is coauthor of the New York Times bestsellers Crucial Conversations , Crucial Accountability , Change Anything , and Influencer .

He is cofounder and cochairman of VitalSmarts.
Switzler earned his bachelor’s degree from
Brigham Young University and taught at the Marriott School of Management, where he was awarded the first “Innovation in Teaching” Award and was MBA Professor of the Year. He is on the faculty at the University of Michigan Executive Development Center and has taught at Auburn University and the University of Kentucky.

He is a renowned consultant and speaker who has directed training and management initiatives with leaders from Fortune 500 companies worldwide.

He has developed or co-designed numerous training programs. He has served as president of two consulting firms, vice president of marketing for an information firm, and director of training and management development for a healthcare organization.

He is a member of The Church of Jesus Christ of Latter-day Saints

Ron McMillan , born April 29, 1958, is a Scottish freelance photojournalist and author best known for his rare photo coverage of North Korea and for authoring one of the few crime/suspense novels taking place in modern-day South Korea.

Upon returning to Scotland in 1998, McMillan concentrated on writing and illustrating travel and business features for broadsheet newspapers such as The Herald and Independent on Sunday.

His first travel book about the Shetland Islands, Between Weathers , was published in June 2008 by Sandstone Press. Between Weathers was nominated for the prestigious Saltire Society First Book Award .

It is also the inspiration for the movie of the same name – the first to be shot entirely in Shetland in the past 74 years, for which McMillan is an Associate Producer.

McMillan’s first foray into published fiction was released by Sandstone Press in June 2010. Yin Yang Tattoo is a crime thriller set in South Korea, and, according to the author, “represents the first in a new series of thrillers with the same central character, and set in various Asian capitals known well to me from my time freelancing around the region.”

Kerry is a prolific writer who has coauthored numerous articles and award-winning training programs. Kerry taught at Brigham Young University’s Marriott School of Management and then cofounded Interact Performance Systems, where he worked for ten years as vice president of research and development.

Kerry is coauthor of the New York Times bestsellers Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. Kerry has completed doctoral work at Stanford University. He is a recipient of the Mentor of the Year Award and the 2004 William G. Dyer Distinguished Alumni Award from Brigham Young

All the authors of this book are the cofounders and leaders of VitalSmarts, an innovator in corporate training and organizational performance that has taught more than two million people worldwide and worked with more than 300 of the Fortune 500 companies.(They are therefore experienced and will give you the best advise on holding those crucial conversations)

What The Book Talks About

People who are skilled at dialogue do their best to make it safe for everyone to add their meaning to the shared pool–even ideas that at first glance appear controversial, wrong, or at odds with their own beliefs. Now, obviously they don’t agree with every idea; they simply do their best to ensure that all ideas find their way into the open.

It’s the most talented, not the least talented, who are continually trying to improve their dialogue skills. As is often the case, the rich get richer.

At the core of every successful conversation lies the free flow of relevant information.

As much as others may need to change, or we may want them to change, the only person we can continually inspire, prod, and shape—with any degree of success—is the person in the mirror

The key to real change lies not in implementing a new process, but in getting people to hold one another accountable to the process.

An apology is a statement that sincerely expresses your sorrow for your role in causing—or at least not preventing—pain or difficulty to others

Speak when you are angry and you will make the best speech you will ever regret.

Clarify what you really don’t want. This is the key to framing the and question. Think of what you are afraid will happen to you if you back away from your current strategy of trying to win or stay safe. What bad thing will happen if you stop pushing so hard? Or if you don’t try to escape? What horrible outcome makes game-playing an attractive and sensible option?

The mistake most of us make in our crucial conversations is we believe that we have to choose between telling the truth and keeping a friend.

Best Place to Buy The Book

The best place I recommend you buy the book is on Amazon. The price there is fair and according to my research, it is the most trusted online store at the moment. It will also be very convenient for you to buy there if you were planning to do more online shopping today.

Buy the book from Amazon here

My Thoughts

This book is an Interesting read. It is well written with a fair amount of useful information for those in management or leadership roles.


Feel free to leave in your comments as well
as your questions.

I hope you found this review useful to you.

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